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Terms of Use

Please read these terms carefully before using Twingentic's services. By using our platform, you agree to be bound by these terms.

Effective Date: October 24, 2026

1. Acceptance of Terms

These Terms of Use are an agreement between you and Casaway Capital, LLC, which operates Twingentic ("Twingentic"). By accessing or using Twingentic's services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These Terms apply to all users, including business owners, dental and medical professionals, practice administrators, team members, and any other individuals who access our platform.

2. Description of Services

Twingentic provides a hosted platform for building and using a digital twin: an AI version of you that can appear in images and video, speak in your voice, answer from your knowledge, and act through the apps you connect.

Key platform components include:

Our services are designed to assist professionals with communication, education, content and operations. They do not replace professional clinical judgment, and users remain fully responsible for the accuracy of all content their twin produces and for all treatment decisions.

3. User Responsibilities

As a user of our services, you agree to:

4. Your Likeness, Voice and Content

Your Likeness and Voice: You may build a twin only of yourself, or of a person who has given you written permission to do so. Before your first image or voice job you confirm "This is me, or I have written permission from the person shown," and you are responsible for that confirmation being true. You grant Twingentic the limited right to process your photos, recordings, likeness and voice solely to provide the services to you.

Ownership: You retain ownership of your likeness, your voice, the content you upload, and the images, videos, clips, cards, ads and other outputs you create with the services. Custom production clients own their finished files once delivered. Twingentic and its licensors retain all right, title, and interest in the platform, its software, templates, and the clinically reviewed master library.

Your Twin's Words and Actions: Your twin answers from your Brain and acts through the apps you connect, within the permissions you set. You are responsible for what your twin says and does on your behalf, including on public links, websites, live avatar sessions, and through connected apps. Visitors are told they are chatting with an AI twin.

Advertising: When you use Ad Creative, you are responsible for complying with each advertising platform's policies and with all advertising laws and professional rules that apply to you.

5. Free Trial, Subscription, Credits, and Billing

Free Trial: Twingentic may offer a free trial to new subscribers on the terms shown at sign-up. A payment method may be required to start the trial. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged for the first billing period.

Recurring Billing: Subscriptions are billed automatically on a recurring basis (monthly or annually, depending on the plan selected). Monthly plans are charged on the same calendar date each month. Annual plans are charged once per year on the anniversary of your subscription start date. Charges continue automatically until you cancel.

Credits: Some features use credits. Plan credits are added each billing month and reset at renewal; purchased credit packs do not expire. The credits a job will use are shown before it runs. Credits have no cash value, are not refundable, and cannot be transferred or sold.

Add-ons and One-Time Purchases: Add-ons (such as additional likeness styles or Calls) and one-time purchases (such as Custom production packages) are priced as shown at checkout. Custom production packages are paid in full at checkout before work begins.

Payment Methods: Twingentic accepts major credit cards (Visa, Mastercard, American Express, Discover) processed through Stripe. You are responsible for maintaining a valid payment method on file. If a charge fails, Twingentic will attempt to process the payment up to 3 additional times over a 7-day period. If all attempts fail, your account may be suspended.

Price Changes: Twingentic may adjust subscription pricing with at least 30 days written notice to the email address on file. Price changes take effect at the start of your next billing cycle after the notice period. Annual plan pricing is locked for the duration of the current annual term. Price changes for annual plans apply at renewal.

Refunds: Twingentic does not issue refunds for partial billing periods. When you cancel, your service continues through the end of the period you have already paid for. If you believe you were charged in error, contact support@twingentic.com within 10 business days of the charge.

Cancellation: You may cancel your subscription at any time. There are no long-term contracts and no cancellation fees. Access continues until the end of the current billing period.

Taxes: Subscription fees do not include applicable taxes. Sales tax, use tax, or other government-imposed fees may be added to your invoice based on your location and applicable law.

6. Patient Communication and Messaging

Calls and Care Calls (Avery AI): Dental and medical practices may add Calls and Care Calls, which use Avery, an AI-powered phone agent operated by Casaway Capital, LLC, that answers calls, makes follow-up check-in calls after visits and communicates with patients on behalf of your practice in your twin's voice and the name you choose. By enabling Calls or Care Calls, you acknowledge that an AI system will interact with your patients by voice and that patients will be informed they are speaking with an AI assistant.

SMS Messaging: Twingentic may send text messages on behalf of your practice containing care videos and care instructions. Patients must provide consent before receiving text messages, and your practice is responsible for obtaining and recording that consent. Standard message and data rates may apply. Patients may opt out of text messages at any time by replying STOP to any message.

Patient Content: Messages and pages sent through the Send Center are between your practice and your patients. Your practice is responsible for choosing what is sent to each patient. Twingentic does not monitor message content but reserves the right to suspend messaging capabilities if used in violation of these Terms.

AI Disclosure: When AI-generated content is delivered to patients (including care videos presented by your twin, care cards, and the follow-up chat on patient pages), your practice is responsible for reviewing the content before delivery unless auto-send is explicitly enabled. Twingentic recommends practices disclose to patients when AI tools are used in their care communications.

7. Disclaimers and Limitations

Clinical Decision Support: Our AI tools provide suggestions and assistance only. They are not a substitute for professional clinical judgment. Dental and medical professionals are solely responsible for all treatment decisions and for the care information they send.

No Medical Advice: Nothing in our services constitutes medical or dental advice. All clinical decisions must be made by licensed healthcare professionals.

Service Availability: While we strive for 99.9% uptime, we do not guarantee uninterrupted access. We are not liable for service interruptions or data loss.

Accuracy: AI-generated content may contain errors. Users must review and verify all output before use.

AI Agent Actions: Your twin's agents act within the rules and permissions you configure. Twingentic is not liable for messages sent, posts published, or other actions taken through your connected apps. You are responsible for monitoring your twin's activity and adjusting its permissions as needed.

Third-Party Services: Some features rely on third-party services, including AI generation providers, ad platforms, and the apps you connect. Twingentic is not responsible for third-party pricing, availability, terms, or discontinuation.

8. Data and Privacy

Data Ownership: You retain ownership of all data you input into our services, including patient information.

HIPAA Compliance: For dental and medical practices, we operate as a Business Associate under HIPAA and execute a Business Associate Agreement (BAA) with each practice before patient information is added.

Data Security: We implement industry-standard security measures including encryption at rest and in transit, access controls, and audit logging.

Data Use: We do not sell your data or use Protected Health Information for AI training. See our Privacy Policy for complete details.

Data Retention and Deletion: Upon cancellation, your data is retained for 30 days. During this period, you may request a full data export. After 30 days, all data is permanently and irreversibly deleted, except records we are required to keep by law.

9. Prohibited Uses

You may not use our services to:

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the services at least 30 days before changes take effect.

Your continued use of the services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the services.

11. Governing Law and Disputes

Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Dispute Resolution: Any disputes arising from these Terms or your use of the services will first be addressed through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in Tarrant County, Texas.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

Questions About These Terms?

If you have questions about these Terms of Use, please contact our legal team.

Email: support@twingentic.com