Information about text messages you may receive from your dental or medical practice through the Twingentic platform.
Last updated: October 24, 2026
What Messages You Will Receive
When your dental or medical practice uses Twingentic, you may receive text messages with videos and instructions about your care. Messages are sent on behalf of your practice, not by Twingentic directly.
- Before-care messages: A link to videos and instructions that help you prepare for an upcoming visit.
- After-care messages: A link to videos and instructions about caring for yourself after a visit or procedure.
How Consent Is Collected
Your practice asks you, in the office or by phone, whether you would like to receive your care videos and instructions by text. If you agree, the practice records your consent in Twingentic, and only then can a text be sent to you.
Example message:
Bedford Family Dental: we sent you care videos for your visit: [link]. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Agreeing to receive texts is completely optional. If you do not agree, you will not receive any text messages, and your care is not affected in any way. You can always ask your practice for your care information by email or in person.
Message Frequency and Cost
You will typically receive one to two messages per visit (before-care, after-care, or both). Message frequency varies based on your visits.
Message and data rates may apply. Contact your wireless carrier for details about your messaging plan. Twingentic and your practice are not responsible for carrier charges.
How to Opt Out
You can stop receiving text messages at any time. Simply reply with one of the following keywords to any message you receive:
- STOP: Immediately unsubscribes you from all future messages.
- CANCEL: Same as STOP. Immediately ends all messages.
- UNSUBSCRIBE: Same as STOP. You will be removed from the list.
- END: Same as STOP. No further messages will be sent.
After opting out, you will receive one final confirmation message:
You have been unsubscribed from care messages from [Practice Name]. You will not receive further texts. Reply START to resubscribe.
No additional messages will be sent after the opt-out confirmation. You can resubscribe at any time by replying START or by calling your practice directly.
Need Help?
If you have questions about text messages you've received, reply HELP to any message for assistance. You can also contact your practice directly.
For questions about this messaging service, contact Twingentic at:
Email: support@twingentic.com
Web: twingentic.com
Your Rights
Receiving text messages is completely optional and is not a condition of receiving dental or medical care or purchasing any goods or services.
Your phone number is used solely for care communication from your practice. It is not shared with third parties for marketing purposes and is not used to send promotional or advertising messages.
About This Service
Text messages are sent by dental and medical practices using the Twingentic platform, developed by Casaway Capital, LLC. Messages are sent on behalf of individual practices, not by Twingentic directly. Each practice is responsible for obtaining patient consent and managing their patient communication preferences.
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